We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition (except beauty products, pierced jewellery, lingerie or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons)
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included
- All items would need to be purchased originally from SHEWORETHIS
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable.
1. VALIDITY FOR EXCHANGES
All exchanges would need to be raised within 14 days of the invoice date, and 20 days for overseas orders. All requests would need to be strictly made online at www.sheworethis.com for both local and overseas deliveries.
3. EXCHANGES ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly fill in the Exchange Request Form in your package and follow the steps indicated in the form for your exchange. If you have misplaced your form, please contact us.
3.3 Mail us your parcel via a traceable mode of postage at your own cost.
3.4 Wait for our email confirmation and you will be notified once we have processed your return. Generally, the processing period is 5 working days upon receipt of your parcel.
3.5 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
3.6 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.7 However, if any of the products received is deemed defective or a wrong shipment, sheworethis.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of sheworethis.com.
3.8 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for exchanged items.
3.9 All exchanges made via our website at www.sheworethis.com would need to be shipped to :
54 Manorbier Crescent
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 sheworethis makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the laws of England & Wales.
4.6 All decisions made by sheworethis.com is final